Fitbord
Platform Features

Built for Spaces That Mean Business

Every tool you need to manage members, run classes, process payments, and grow your fitness business — in one unified platform.

Management

Run Your Space Like a Pro

From member profiles to team roles, manage every aspect of your space operations.

Customer & Member Management

Complete member lifecycle management from sign-up to retention.

  • Searchable member database with advanced filters
  • Profile details: contact, emergency contact, medical info
  • Subscription and pass tracking per member
  • Full attendance history with timestamps
  • Class registration and booking management
  • Custom field values per member
  • Profile photo upload

Team & Staff Management

Hierarchical roles with granular permissions and full audit trails.

  • 5-tier role hierarchy: Owner, Admin, Manager, Coach, Receptionist
  • Invite team members via email with role assignment
  • Permission checkboxes per role
  • Pending invites management with resend and cancel
  • Activity audit log for all team actions
  • Copy invite links for easy onboarding

Custom Fields

Extend member profiles with your own data model.

  • 6 field types: Text, Textarea, Date, Number, Phone, Select
  • Required or optional per field
  • Help text and placeholder support
  • Custom sort order for display
  • Values visible on each customer's detail page
Operations

Day-to-Day, Simplified

Streamline daily operations from the front desk to the class floor.

Front Desk Check-in

A dedicated streamlined interface built for reception speed.

  • Large search bar for instant member lookup
  • Member cards with active plan badges
  • One-click quick check-in for active members
  • Inline dialogs: add customer, sell pass, sell subscription
  • Manual attendance recording with notes
  • Check-in / check-out tracking
  • QR kiosk mode: display a QR code on any screen for self-service check-in
  • Quick action cards: check-in, kiosk, and add customer shortcuts

Class Schedule Management

Create and manage recurring classes with booking, waitlists, and instructor assignment.

  • Recurring weekly schedule with multi-day support
  • Instructor and assistant instructor assignment
  • Capacity management with waitlist support
  • Booking fee types: Free, Pass, Membership, or Either
  • Advance booking and cancellation window settings
  • Calendar export (.ics) for Apple/Google/Outlook
  • Session-level attendance tracking

Attendance & Check-in Tracking

Complete attendance records with multiple access methods.

  • Check-in and check-out timestamps
  • Auto-checkout after inactivity period
  • Access method tracking: subscription, pass, QR
  • Staff attribution per check-in
  • Notes support for each record
  • Filters: search, status, date range
  • Configurable pagination
Revenue

Grow Your Revenue

Plans, passes, payments, discounts, loyalty rewards, and gift passes — every tool to maximize your income and retention.

Membership Plans & Passes

Flexible plan types and day passes to fit any business model.

  • Plan types: Monthly, Quarterly, Yearly, or Custom duration
  • Max check-ins per period or unlimited
  • Trial period settings for new members
  • Freeze/pause settings
  • Day passes with session limits and validity periods
  • Active/inactive status toggles

Billing & Online Payments

Full payment lifecycle from checkout to reconciliation — online and offline.

  • Online payments: card, mobile money (MTN, Orange, Wave), and bank transfer
  • Two processor modes: Fitbord Payments (5% fee) or your own gateway (no fee)
  • Space wallet with balance tracking and payout requests
  • Invoice lifecycle: Draft, Sent, Paid, Overdue, Cancelled with PDF export
  • Cash, manual, and offline payment recording
  • Payment statuses: Completed, Pending, Failed, Cancelled
  • Date range, status, and method filters

Discounts & Promotions

Powerful discount engine with flexible targeting rules.

  • Percentage off or Fixed amount discount types
  • Auto-generate or manual discount codes
  • Apply to specific plans, passes, or all products
  • Customer-specific restrictions
  • Validity date ranges (start and end)
  • Usage limits: max total uses and per-customer limits

Loyalty Rewards Program

Points-based rewards to boost retention and reward your most engaged members.

  • Automatic earning rules: birthdays, first purchase, check-in streaks, renewals
  • Configurable rewards: discounts, free passes, or free subscriptions
  • Customizable points currency name and expiration policy
  • Member leaderboard showing top point earners
  • Per-customer and total usage limits on rewards
  • Manual point adjustments with full audit trail
  • Members redeem rewards directly from the portal

Gift Passes & Subscriptions

Let members and visitors gift access to friends, family, or colleagues.

  • Gift any day pass or membership plan
  • Personalized gift message from the sender
  • Unique gift codes for easy redemption
  • Email notification to the recipient
  • Track gift status: pending, redeemed, or expired
  • Redeemable through the member portal
Insights

Data-Driven Decisions

Real-time analytics and smart notifications to keep you ahead.

Analytics & Dashboard

Real-time business intelligence at your fingertips.

  • 4 KPI cards: Members, Check-ins, Attendance Rate, Revenue
  • Period selector: Daily, Weekly, Monthly, Yearly
  • Overview, Revenue, Customers, and Subscriptions tabs
  • Weekly attendance charts and peak hours analysis
  • Growth trends with percentage indicators
  • Recent members list and welcome guide

Notifications & Communication

Multi-channel automated messaging to keep everyone informed.

  • 3 channels: Email, SMS, WhatsApp
  • Toggle per notification category and channel
  • Editable notification templates with reset option
  • Notification logs with delivery status tracking
  • Retry button for failed notifications
  • 17 automated background jobs including birthday greetings

WhatsApp Integration

Native WhatsApp messaging for the most personal communication channel.

  • QR code pairing — scan and connect in seconds
  • Connection status monitoring
  • Send class reminders and payment receipts
  • Automated birthday greetings
  • Test message feature to verify connection
  • Disconnect and restart controls
Platform

Built to Scale

Multi-space support, a member portal, AI-powered insights, and integrations to grow without limits.

Multi-Space Support

Manage an entire network of spaces from a single account.

  • Own or manage multiple spaces
  • Space selector in the sidebar for quick switching
  • Independent members, plans, classes, and billing per space
  • Different role per space (Owner at one, Coach at another)
  • Unified login across all locations

Member Self-Service Portal

A mobile-friendly portal your members will love.

  • Installable on any phone — no app store needed
  • One-tap check-in with active subscription or pass
  • Browse and purchase plans and day passes
  • Full attendance history and subscription details
  • Calendar export (.ics) and live feed URL
  • Multi-space switching for members of multiple spaces
  • Bilingual: English and French

Account Security

Enterprise-grade security built for fitness businesses.

  • Secure login sessions that stay active for 30 days
  • Easy code-based login for members — no password needed
  • Two-step verification with authenticator apps
  • 5 staff roles with controlled access to each feature
  • Activity audit logging for all significant actions
  • Team invite flow with secure token links

AI-Powered Business Insights

Connect AI tools like Claude to analyze your space data and get actionable recommendations.

  • Secure OAuth 2.0 connection with read-only access to your space data
  • Retention analysis: churn rates, at-risk members, re-engagement strategies
  • Revenue breakdown by source with growth trends and forecasts
  • Attendance patterns: peak hours, popular days, session duration
  • Pre-built AI prompts for health checks, marketing ideas, and revenue optimization
  • Manage connected tools from settings — revoke access anytime

Your fitness space deserves better than spreadsheets.

Try Fitbord for free. If it's not for you, no problem — no pressure, no commitment.

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